Karuna Prasad, Divya MG, Sarat Chandrababu and Mangala N, C-DAC - Bangalore, India

Software Quality can be considered as totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs. The Quality of any software can be achieved by following by well-defined software process. These software process results into various metrics like Project metrics, Process metrics and Product metrics. Process metrics are very useful from management point of view. Process metrics can be used for improving the software development and maintenance process for defect removal and also for reducing the response time. This paper describes on importance of capturing the Process metrics during the quality audit process and also attempts to categorize them based on the nature. To reduce such defect, corrective actions are recommended.

Software Metrics; ISO; Software Quality Audit; Process Metrics