Gianni Jacucci, University of Trento, Italy

The Trustworthy Governable Platform (TGP) is a conversational meta platform model, that redefines the information paradigm for institutional communication platforms-particularly in relational enterprises-where complex social dynamics are at play. Examples include addressing accountability and ensuring contextual integrity. This review essay examines the reported architectural design work of TGP. We adopt a design-oriented sociological perspective to uncover how the platform's creator ensured that its social use and meaning align with the specific situational needs from the outset. The study begins by examining the key features of social interactions that characterise relational enterprises, as identified and articulated by the author of the design process through selected theoretical approaches. Next, we analyse the communicative affordances of technology in action that are necessary to realise these social interaction features. Finally, we explore the design elements of the supporting information and communication in frastructure that the author deemed essential to enable the appropriate options for action. These elements ensure users experience the intended social usage and meaning of the technology in the context of relational enterprises. The purpose of the essay is to stimulate discussion on what we deem a most promising enterprise. TGP has been under active technical development for a number of years and, at the time of writing, is undergoing initial trials for deployment and appropriation.

Relational Enterprises, Information Communications, Entrepreneurial, Management & Organisation Cybernetics, Socio-cybernetics, Complex Adaptive System and Theory